We only deliver to mainland France, Corsica, and Monaco.

Delivery charges are agreed upon in addition to the price and are indicated on the order form. The customer will always be informed of the delivery charges associated with their order before its final registration, and payment for the total purchase amount will be requested from the customer.

Thus, the customer's choice and validation of a payment method implies that they agree to pay the associated delivery charges. Therefore, delivery charges cannot constitute a valid reason for questioning the order after its final registration.

Shipping costs are free for all orders over 50 Euros. Delivery charges are at your expense for all orders equal to or less than 50€. These conditions are valid for deliveries to mainland France, Corsica, and Monaco.

Once your shipping address has been submitted with your order, it is final.

All our parcels are generally dispatched within 2 days of payment receipt.

They are shipped via Colissimo home delivery with a tracking number and dropped off without a signature. When your order is dispatched, you will receive a link to track your parcel online.

We also offer the Colissimo Relais option; you can choose the relay address of your choice once your payment has been made.

Delivery typically takes 7 to 8 days from the receipt of your order form.

Finally, you can also choose to have your order delivered via Chronopost to your home or a relay point; simply select the option once your basket has been validated.

If an item does not satisfy you, you can return it within 14 days of receiving your package. For all returns, please contact us at serviceclient@baija.com mentioning your order number, the items you wish to return, and the reason for your return.

Place your item in its original packaging; only items returned in their original condition will be accepted and refunded. For health and hygiene reasons, we cannot refund products that have been unsealed.

We also cannot accept any packages for which no element allows identification of the sender (name, first name, address, order number).

The return package must be sent to the address below:

Bains et Nature SAS – 4 rue des défenseurs de Verdun - 94130 Nogent sur Marne - France

We advise you to carefully keep your tracking number.

Once your package is received, please allow a few days for our team to process it. You will receive an email to notify you when the refund has been approved and processed.

You will be refunded via the payment method used during your purchase within approximately ten days. Return shipping costs are the responsibility of the customer.

Don't panic, we're here to help!

Write to us as soon as possible at serviceclient@baija.com, providing details of your order and the changes you wish to make, and we will do our best to assist you.

Please note that if your order has already been shipped or is being prepared, no changes to its content or cancellation can be made.

Unfortunately, care is not always taken during deliveries. Please send a message to our customer service with photos to our email address serviceclient@baija.com

To err is human! Send a message to our team with photos to serviceclient@baija.com

You can pay for your order using Visa, Visa Electron, MasterCard, American Express, or PayPal. If you choose to pay by card, you can enter the necessary details in the secure Mollie space.

To pay via PayPal, select this payment method, then click "Complete Order" to be redirected to the PayPal website and proceed with the payment.

If, for any reason, you are unable to complete your order, please contact us by phone or email at serviceclient@baija.com, and we will be happy to assist you.

All our products are formulated and manufactured in France. Vive la France!

Animals are our friends! Animal testing is not permitted; all our products are tested solely on the Baïja Team.

Most of our products are vegan, with the exception of our body creams which contain beeswax.

We are actively preparing a list of our points of sale! Stay tuned!

At Baïja, quality is paramount! Our products can be stored for 3 years before opening (under good conditions only). Once the product is opened, regulations require a PAO (period after opening) to be indicated. You will find this information on your product's packaging, represented by a drawing of an open jar containing a number followed by the letter "M" to indicate the number of "months" a product can be used after opening. For example, if it says M12, the product can be used for 12 months after opening.

Baïja products are suitable for all skin types!

Our products can be used by pregnant women. We recommend performing a patch test 24 hours beforehand on a small area of your skin to ensure you don't experience any allergic reactions.

Our Shots Nature Tropic scrub should not be used more than twice a week by pregnant women as it contains caffeine.

You can find out how to use our products on our product pages!

You can track the status of your order by logging into your Baïja account, under "My orders". When your order is shipped, you will receive an email with your tracking link.

If you have forgotten your password, simply click on "Forgot password" when logging into your account, then enter your email address. A reset link will then be sent to you by email. Once you receive the email, click on the link to change your password.

For any customer service requests, you can send an email to serviceclient@baija.com or fill out the form in the "CONTACT" section.

At Baïja, we do our best to respond within 48 hours. This timeframe may vary depending on the period. We thank you for your understanding.